What does twisting primarily involve in the context of insurance?

Twisting refers to a practice in insurance where an agent persuades a policyholder to switch from one insurance policy to another, often of a different insurance company, based on misleading or incomplete information about the benefits or terms of the new policy. The primary focus is on convincing the insured that the new policy will provide better coverage or greater benefits, despite the potential costs or downsides of making such a switch.

This practice is heavily regulated because it can lead to policyholders making decisions that are not in their best interest, potentially resulting in loss of benefits or unnecessary financial burden. Understanding twisting is crucial for insurance professionals to ensure ethical conduct and compliance with regulations intended to protect consumers from deceptive practices.